thank you

‘Ace of Hearts’ CARD-iology Encouragement

by Nursetopia on February 19, 2016

It’s Cardiology Professionals Week as well as Cardiac Rehab Week. Do you work with these people? Know these people?

They’re pretty amazing, but I don’t have to tell you that! And they deserve some love and encouragement during the month of hearts.

For example, you could easily take these two images, print them front-and-back on a full sheet of paper or card stock, and write a sweet little note on the face-card side, for one sweet cardiology encouragement. And then you just might be the favorite part of the day.

Just sayin’.

Aces Back_Nursetopia

Download this image.

Aces Front_Nursetopia

Download this image.

{ 0 comments }

thanksSaying thank you to patients is fun. I love doing it. It’s a good thing I enjoy it – because it’s a necessity in healthcare today. Our patients are consumers; they have choices in their care, and they should be thanked for their business…yes, even if their business pays less or not at all – because one day it might or their word of mouth advertising may lead to one (or many) who might. In addition, saying thank you is considered a “must” in regards to patient satisfaction scores – HCAHPS and CGCAHPS. Perhaps your health system utilizes the AIDET principle? The “T” in that sweet-power-packed communication acronym is…you guessed it…thank you. And beyond the business and patient satisfaction score aspects, saying “please” and “thank you” is simply good manners, no matter if you’re blessed to live in a southern state or not.

When I thank patients or family members, more often than not, I express my gratitude with the following sentence: Thank you for allowing us to care for you. Somewhere the conversation may also include, It’s been our pleasure to serve you. 

Not only do theses comments express gratitude, but they also remind everyone around – including myself – of the service we’ve provided – our care. It’s a lovely note to end any conversation of thanks.

Do you tell patients and families thank you after caring for them? If so, how do you most often say it?

{ 0 comments }

WoooHoooI love any reason to celebrate people – especially healthcare workers. Every job in healthcare is difficult in some way. We all do sacred work in our disciplines, so when it’s an appreciation week or month, we should live it up and thank our colleagues.

And because I love to celebrate my coworkers, I like being prepared with cards, treats, or at the very least – an acknowledgement. I don’t like being caught off-guard, not knowing it’s a certain disciplines appreciation month, week, or day. That’s never fun. Thanks to NAS Recruitment, I won’t have to experience that again because they’ve developed a running list of healthcare professional celebration dates. If you use it, you’re sure to celebrate all year long!

Woohoooooo! Partaaaaaay!

Disclosure: In no way was I paid to mention NAS Recruitment. Their effort to celebrate healthcare professionals with this proactive calendar caught my attention and sparked my sharing.  

{ 1 comment }

Cure a Case of the Mondays with Gratitude

by Nursetopia on June 12, 2015

I had the case of the Mondays. You know the feeling; everything seemed to fall apart at work or be too busy for me to catch my breath.

Amazing, though, how gratitude washes away the Mondays – or fear – or anxiety – for me, at least. As I pulled away from work in my air conditioned vehicle, with tires in great shape and full gas tank, I drove on paved roads – passing an ambulance on its way to the exact place I was leaving for the day. I picked up my smartphone and called my family who was all safe and sound within our home, getting ready for an evening of rest. I had the luxury of silence on my way home, able to process the day, and I thought about the coding specialist who identified cost savings, the nurse who agreed to write an article for professional publication, the physician looking for ways to expand our integrative medicine capabilities, the manager diligently filling her team with the right candidates, the manager who secured emergency resources for a patient, the nurse who identified process improvements, the social worker who protected a patient from harm, the nurse who offered to come into work if needed, the pharmacist who spoke up about an environmental concern, the leaders who entrusted an issue to my hands and mind, the colleagues who helped me with an intensive, new process…and those are the examples I thought of in the first five minutes. I paused thinking of how blessed I am to work with such exceptional people.
And as I realized how blessed I am at work, making a prosperous wage, I pulled into my home driveway and entered my air-conditioned home, warmed by the love of a healthy family who needn’t even think about where the next meal will come from because the scent of supper, from a bubbling crockpot, was filling the rooms. I took a warm shower and put on clean clothes, only to be met by one of my children asking to spend time with me.
Rough day? What rough day? Gratitude is self-care for my soul.

{ 1 comment }

Stop and Honor Your Informer Nurse Superhero

by Nursetopia on August 5, 2014

TheInformerShe pulled two siloed departments together to develop efficiencies for patients and the healthcare system. He saw an opportunity to standardize items across providers, reducing inventory and saving finances. She knows there’s a better way to complete that process, and she reaches out to colleagues to hear how others are winning in care. He is the go-to electronic medical record user and can develop any report to make your audit sing in record time. She has a completely different use for social media – one that makes executives want to unblock sites just to see what happens when she starts talking about health care.

These people are one-in-the-same. They are Informer Superheroes, and they save the day all. the. time. What better way to say ‘thank you’ than to nominate your Informer Superhero for Mosby’s fourth annual Superheroes of Nursing Informer category?

The fourth annual Superheroes of Nursing contest seeks to recognize excellence in the nursing industry as a reflection of the type of excellence that Mosby’s Nursing Suite products instill in nurses. Anyone and everyone is invited to nominate nurses who excel at certain aspects of their jobs – patient care, education, standards and regulations, time management and technology innovation. Each of these core qualities are tied to superhero roles, and the categories for the winners – the Protector, Educator, the Informer and the Validator.

The Informer category is currently open for nominations. It closes on August 15th, so nominate your Superhero today!

Nominations are accepted at ElsevierHeroes.com and Mosby’s Suite Facebook page. The four winners will be announced via Facebook in September. The winners will also be honored at the ANCC National Magnet Conference® October 8-10, 2014 in Dallas, Texas.

{ 0 comments }

Educator SuperheroShe saved you with just-in-time teaching on that new drain. He swept in and made sure you knew all about the changes in the blood administration policy. She stayed right by your side, ever-so-secretly encouraging you during your first time through the new procedure technique. He printed the evidence synopsis for your practice question and helped roll out the team education so everyone else could see the evidence (and gap) in order to improve patient care.

These people are one-in-the-same. They are Educator Superheroes, and they save the day all. the. time. What better way to say ‘thank you’ than to nominate your Educator Superhero for Mosby’s fourth annual Superheroes of Nursing Educator category?

The fourth annual Superheroes of Nursing contest seeks to recognize excellence in the nursing industry as a reflection of the type of excellence that Mosby’s Nursing Suite products instill in nurses. Anyone and everyone is invited to nominate nurses who excel at certain aspects of their jobs – patient care, education, standards and regulations, time management and technology innovation. Each of these core qualities are tied to superhero roles, and the categories for the winners – the Protector, Educator, the Informer and the Validator.

The Educator category is currently open for nominations. It closes on July 15th, so nominate your Superhero today!

Nominations are accepted at ElsevierHeroes.com and Mosby’s Suite Facebook page. The four winners will be announced via Facebook in September. The winners will also be honored at the ANCC National Magnet Conference® October 8-10, 2014 in Dallas, Texas.

{ 1 comment }

She rescued you by prepping weekly Joint Commission audits for you. He saved they day and knew exactly what you needed to meet OSHA requirements. She quoted CPT codes and regulations for nursing visits faster than you could say “revenue cycle.” He had every bit of the medication reconciliation policy researched and documented for the practice council meeting. She explained the clinical practice guidelines behind the new procedure technique.

TheValidatorThese people are one-in-the-same. They are Nurse Validator Superheroes, and they save the day all. the. time. They look like rule-followers, and yes, yes they are that (and thank heavens for that!), but they are so, so, so, soooo much more! They are the ones we run to when we need to know what to do and how to do it from a real person – a professional who proves himself or herself on dotting those i’s and crossing all the t’s. And our healthcare system and patient care is all the better because of their awesomeness. What better way to say ‘thank you’ than to nominate your Validator Superhero for Mosby’s fourth annual Superheroes of Nursing Educator category?

The fourth annual Superheroes of Nursing contest seeks to recognize excellence in the nursing industry as a reflection of the type of excellence that Mosby’s Nursing Suite products instill in nurses. Anyone and everyone is invited to nominate nurses who excel at certain aspects of their jobs – patient care, education, standards and regulations, time management and technology innovation. Each of these core qualities are tied to superhero roles, and the categories for the winners – the Protector, Educator, the Informer and the Validator.

The Validator category is currently open for nominations. It closes on June 15th, so nominate your Superhero today!

Nominations are accepted at ElsevierHeroes.com and Mosby’s Suite Facebook page. The four winners will be announced via Facebook in September. The winners will also be honored at the ANCC National Magnet Conference® October 8-10, 2014 in Dallas, Texas.

{ 0 comments }

Here’s to Nurses [video]

by Nursetopia on May 30, 2014

Elsevier originally created the Here’s to Nurses video to celebrate Nurses Week 2014. Bright and full of crazy stats only nurses won’t find astonishing – I love this video. So even though Nurses Week has come and gone, it’s still a great time to honor the nurses in your life.

Here’s to nurses!!

{ 1 comment }

Here’s to Nurses [video]

by Nursetopia on May 30, 2014

Elsevier originally created the Here’s to Nurses video to celebrate Nurses Week 2014. Bright and full of crazy stats only nurses won’t find astonishing – I love this video. So even though Nurses Week has come and gone, it’s still a great time to honor the nurses in your life.

Here’s to nurses!!

{ 0 comments }

Not So Random Thoughts on Nursing

by Nursetopia on May 6, 2014

Leadership is a tremendous privilege offering a unique perspective. During a critical moment this week, the seconds felt like warp speed, and yet it also felt like some of the longest minutes of my year, sludging across time. In that moment, I was never more proud of the multidisciplinary healthcare team and never more keenly aware of the safety and care nurses routinely provide for patients and visitors.

Nurses are continuously beside people otherwise known as strangers. We give our days, nights, weekends, and holidays to anticipate and remove issues before they even happen. And when the random, unthinkable (to some) occurs, we do anything and everything in our power to protect the lives entrusted to us. Our expertise is highly under-recognized yet always expected.

Nursing care is anything but random. Even when unplanned, it’s systematic. Because nursing is a profession, complete with a code of ethics and a vast, growing body of knowledge. Florence Nightingale called it a “noble profession.”

She may have been on to something.

Happy Nurses Week to all those who provide order to the random and make the routine look easy. I and the rest of the world celebrate you!

{ 0 comments }